Step-by-Step Guide for a Successful KYC Verification
Congratulations on starting your journey with CopeCart Pro! Completing the KYC verification is the foundation for your success – a secure and efficient process that fulfills all requirements to launch your sales.
In just a few steps, your account will be fully verified and ready to start generating revenue.
Our goal is to make this process as smooth and straightforward as possible – from entering your information to the successful completion of the review.
Ready to go? Let’s get started!
Why is KYC verification necessary?
KYC (Know Your Customer) verification is a legally required process that ensures all parties involved in payment processing are identifiable. This protects you as a vendor, as well as your customers, from fraud and helps meet international compliance standards.
Note:
The KYC process is currently handled by our payment service provider Stripe. Stripe takes care of the technical processing and verification of your information. This ensures that your data is handled securely and in compliance with all regulatory requirements.
The KYC Process: Step by Step
Step 1: Start the Verification
To begin the KYC process, follow these simple steps:
🔔 Click the bell icon
Log into your CopeCart Pro account and navigate to the “Activity” section (indicated by the small bell icon on the left-hand menu). There, you'll find a notification indicating that your account has not yet been verified.
📝 Start verification
Click the “Start verification” link in the notification. A blue banner will appear, guiding you to the next step.
📋 Click the banner
In the displayed banner, you’ll see the “Start verification” button again. Click it to begin entering your data.
You’ll be automatically redirected to the verification page.
Step 2: Enter Company Information
During the verification process, you will be asked to provide information about your company, including:
Company details: Company name, registered address
Executive/Director(s): Name and date of birth of the managing director(s)
Commercial register number: If applicable
Payout details: Your bank account details to receive your earnings
💡 Tip: Make sure all details are accurate and up to date to avoid delays.
Step 3: Review Your Data
Before completing the verification, a summary of your entered data will be displayed.
Carefully review everything, as changes after submission can delay the process.
Step 4: Submit Your Data
Once you've confirmed the details, click Submit.
Your data will now be reviewed carefully.
What happens after submission?
Data review: Your information will be thoroughly reviewed. You’ll be contacted if any additional details are required.
Notification: Once the verification is successful, you’ll receive a confirmation email and your account will be fully activated.
⚠️ Important: If additional documents (e.g., proof of identity) are needed, follow the instructions provided in the email.
Frequently Asked Questions about the KYC Process
How long does the verification take?
The review typically takes a few hours up to 1–2 business days, depending on the complexity of the data provided.
What happens if the verification is rejected?
If your verification is not successful, you will be notified by email. The email will explain the reasons and provide instructions on how to correct your information.
Can I complete the process later?
Yes, you can pause the KYC process at any time and continue later. All entered data will be saved.
Helpful Resources
Contact Support:
If you have any questions or encounter any issues, you can reach out to us anytime.
We appreciate your cooperation and are excited to welcome you to the CopeCart Pro community!